Your first call with a personal injury lawyer is usually free, takes 10 to 30 minutes, and commits you to nothing. The lawyer asks what happened, checks whether you have a case, and explains the cost.
Last updated: October 25, 2026
Many accident victims wait too long to call because they don’t know what to expect. Meanwhile, the insurer is already building its side. Here’s exactly how the call goes.
Step 1: They Check on You
A good firm starts with your safety. Expect “Are you okay?” and “Are you getting medical care?”
Step 2: They Ask What Happened
- When and where: The date, time, and location.
- How it happened: Who hit whom and what you saw.
- Your injuries: What hurts and what treatment you’ve had.
- Insurance details: Your policy and the other party’s.
- Records and witnesses: Any police report or people who saw it.
Tell the truth. Don’t guess and don’t exaggerate. Want to be ready? Use our checklist of what to have ready when calling an injury attorney.
Step 3: They Decide If They Can Help
The lawyer weighs fault, injuries, insurance coverage, and deadlines. Every state sets a time limit to file, so check the personal injury statute of limitations in your state.
Step 4: They Explain the Cost
Most personal injury lawyers work on contingency:
- No upfront fee: You pay nothing to start.
- Paid only if you recover: The lawyer takes a percentage of a settlement or verdict.
- Written terms: You should get the fee agreement in writing.
Ask about case costs too, like filing fees and medical records, and how those get paid.
Step 5: They Map Out Next Steps
If the firm takes your case, you sign an agreement, often by e-signature. Then the firm gathers records and handles the insurance company for you.
What Questions Should You Ask the Lawyer?
- Experience: Have you handled cases like mine?
- Contact: Who will be my main point of contact?
- Updates: How often will I hear from you?
- Fees: What percentage do you charge?
The Bottom Line
The first call is a conversation, not a contract. Call early, be honest, and ask questions.
This article is general information, not legal advice. Talk to a licensed attorney in your state about your situation.